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COCSA Executive Director Lunch + Learn- Increasing Connection to Increase Results in 2018 and Beyond
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COCSA Executive Director Lunch + Learn- Increasing Connection to Increase Results in 2018 and Beyond

When: Wednesday
1-2 PM ET
Where: GoToWebinar
United States
Presenter: Joey Coleman
Contact: Sheri Ryan

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Increasing Connection to Increase Results in 2018 and Beyond



Are you as connected to your members as you would like to be? Are they really as connected to you as you think they are? In this engaging and entertaining webinar, customer experience expert (and 2018 COCSA Convention Keynote speaker) Joey Coleman will provide a framework and methodology for enhancing the personal and emotional connections you have with your members. By focusing on the relationships, not only can you increase member retention, but you can dramatically improve member engagement and participating. Don't miss this incredible opportunity to get 2018 off to a great start and make your member retention and engagement the best it's ever been.


For over a decade, Joey Coleman has helped organizations retain their best customers and turn them into raving fans. An award-winning speaker, he works with companies ranging from small startups to major brands such as Hyatt Hotels, NASA, and Zappos. His First 100 Days® methodology fuels successful customer experience endeavors at companies and organizations around the world. In his upcoming book, "Never Lose a Customer Again," (April 2018 - ) he shares strategies and tactics for turning a one-time purchaser into a lifelong customer. Joey lives in the mountains of Colorado with his amazing wife and two young sons.

WHO: Leadership, Executive Directors AND STAFF!  Anyone in your association who has contact with YOUR members or is involved with formulating your member engagement or member retention plan!

WHAT:  COCSA Leadership Lunch and Learn Session: "Increasing Connection to Increase Results in 2018 and Beyond" with Joey Coleman.  

WHEN/WHERE:  GoToWebinar - Wednesday, January 24, 2018, 1:00 - 2:00 pm EST



REGISTER NOW: Here's the registration link:



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