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COCSA Leadership Lunch + Learn - Creating Remarkable Experiences Early in the Member Lifecycle
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COCSA Leadership Lunch + Learn - Creating Remarkable Experiences Early in the Member Lifecycle

 Export to Your Calendar 3/14/2018
When: Wednesday
1-2 PM ET
Where: GoToWebinar
United States
Presenter: Joey Coleman
Contact: Sheri Ryan
517.243.6147

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CREATING REMARKABLE EXPERIENCES EARLY IN THE MEMBER LIFECYCLE TO GUARANTEE A RAVING FAN

 

This webinar will introduce attendees to the concept of The First 100 Days in a highly energetic, highly motivating fashion. The session will present research and case studies showing the importance of making a great impression and creating a remarkable experience in The First 100 Days of the member/patient/client lifecycle.

 

It is also designed to energize attendees and motivate them to focus on creating enhanced experiences for their members. This highly interactive session will help attendees explore their current member experience and identify ways to improve it in the future.

 

Sponsored by Chirotouch   

 

When organizations like Hyatt Hotels, NASA, Deloitte, the World Bank, and Zappos need to boost their customers’ experience, they call on Joey Coleman for assistance.

For over a decade, Joey has helped organizations retain their best customers and turn them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. His First 100 Days methodology helps fuel successful customer experience endeavors at companies and organizations around the world.

Joey received a Bachelor of Arts in Government and International Relations from the University of Notre Dame and a Juris Doctor from The George Washington University Law School (Dean’s Fellow). As a recognized expert in customer experience design and an award-winning speaker at national and international conferences, Joey specializes in creating unique, attention-grabbing customer experiences. He works with companies ranging from small venture capital funded start-ups, to large Fortune 500s, with hundreds of mid-size businesses in between.

Location

1159 Porter Drive 
Charlotte, MI  48813

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